Celebrating Our Innovators: Elise Smith and Heather Shen Make Inc. Female Founders 250

We could not be prouder to share that Inc. Magazine has named our co-founders, Elise Smith and Heather Shen, to this year’s Female Founders 250.

They stand alongside an impressive cadre of women founders, represented across all industries and who bring with them unique stories of success along each stage of the entrepreneurial journey. 

“It is with great honor and gratitude to be named in the Inc. Female Founders List amongst women who are ushering in a new era of leadership, innovation, and creativity,” said Elise Smith, Co-founder and Chief Executive Officer. Heather Shen, Co-founder and Chief Product Officer, added “Our mission at Praxis Labs has always been about taking action in transforming the workplace of tomorrow by empowering leaders to make an impact through technology. This acknowledgment is a testament to the work of our team in fostering inclusive leadership practices and driving positive workplace transformations.”

Elise and Heather’s understanding of today’s business landscape and commitment to leading with empathy and humanity have positioned Praxis Labs as an essential solution for business and talent strategies. Since founding Praxis Labs in 2019, they have showcased their thought leadership at events like The Wall Street Journal’s Tech Live, The Social Innovation Summit, and The Aspen Institute’s Tech Accountability Coalition, where both founders have consulted business leaders on how to navigate workplace challenges by emphasizing the link between inclusion, belonging, and business success. 

They’ve also garnered some impressive accolades along the way. Forbes has featured Heather on its 30 Under 30 list for her role in helping companies and institutions transform their inclusion training. Elise is one of the most funded Black women in the country, having raised over $23 million in VC funding. 

This recognition by Inc. Magazine is more than a testament to Elise and Heather’s success as founders and business leaders. It’s a celebration of the vision and tenacity that have propelled Praxis Labs to the forefront of creating more inclusive and higher-performing workplaces. 

From coffee shop conversations to technological transformation

Elise and Heather met at Stanford University while pursuing their respective master’s degrees. For Elise, an MBA & Masters in Education, and Heather, a Masters in Engineering. Introduced by mutual friends, their first encounter was at a coffee shop where they bonded over their lived experiences and those of their families. 

Elise was raised on stories from her parents, who were at the forefront of equity work in Chicago’s school systems. Similarly, Heather’s perceptions of the workplace and access to opportunity were shaped by her parents, Chinese immigrants who experienced bias throughout their careers. 

They soon learned that they shared a similar passion for the promise of technology in solving our most pressing challenges. Before pursuing her graduate degrees, Elise helped build IBM Watson during its early phases of AI commercialization. Meanwhile, Heather was introduced to immersive technologies while working at NASA and then at Microsoft, working on their early iterations of HoloLens. 

Through their discussions, they learned that they both shared convictions that a truly inclusive society is within our grasp and that technology could help us get there. Moreover, they saw an opportunity for workplaces to catalyze this change. 

Workplaces are at the forefront of societal change

Workplaces are often the first time we encounter and work across differences. Especially when challenges come up — from tensions that arise from different political views to giving feedback when a team member underperforms — we often don’t know how to respond in the moment. For people leaders and managers, a mishandled 1:1 conversation can have a massive impact on a direct report’s motivation, engagement, and performance. 

This is where Elise and Heather identified an opportunity for workplaces to spark change: if we give people the chance to navigate these scenarios, get feedback that helps them act more inclusively and effectively, and practice those behaviors until they become muscle memory, we can fundamentally transform how we understand and relate to each other on a more human level. At scale, these inclusive practices and behaviors ripple out into our daily lives, having an impact that transcends the physical (and now in many cases, virtual) workplace. 

By now it’s no secret that winning workplace cultures are those that prioritize inclusion and belonging, as well as learning and growth. Employees have made it abundantly clear that they want to work in places where they feel respected and valued, and are progressing toward their career aspirations. The challenge many business leaders have faced up until now is that the available solutions do not meet the needs of today’s workforce. 

Rewriting the learning playbook for future-thinking leaders 

Most organizations treat inclusive leadership training as a check-the-box initiative, usually introduced in response to a leader messing up, and rarely connected to tangible business goals and outcomes. These learning experiences often focus on building awareness and teaching core concepts, rather than practical application and behavior change

Elise and Heather saw a different path forward, one where immersive and AI technologies could revolutionize how people learn, work, and innovate together. 

This vision culminated in Praxis Labs’ initial offering Pivotal Experiences, and most recently the launch of our newest product, Pivotal Practice, which revolutionizes workplace learning by delivering personalized, actionable guidance that unleashes more effective and inclusive people leaders and managers. Users learn and practice skills that drive teams and businesses forward — navigating divisive conversations, managing conflict, and giving effective feedback, especially across diverse and distributed teams. 

This latest innovation stems from evidence-backed approaches to fostering inclusive and high-performing teams and research on how learners learn best: short, digestible learning experiences that is accessible on-demand, and when needed most. Whether it be before a 1:1, a team meeting, or a performance review, users can practice the best way to show up as inclusive, effective leaders during the moments that matter most for their team members. 

Celebrating women founders all day, every day

Congratulations Elise and Heather for joining the ranks of trailblazing women — including Jessica Alba, Tracee Ellis Ross, Rihanna, and Shonda Rhimes — who are rewriting what it means to lead and make an impact in today’s world. 

In the words of Diana Ransom, Inc’s Executive Editor, “The past year, for many, will go down as one of the hardest ever — between a funding freeze and ad-spending pullback. The female founders on this year’s list are a testament to what triumph over adversity looks like.”  

Join us in celebrating not just Elise and Heather, but all women founders and entrepreneurs who are breaking boundaries and shaping the world for the better. 

For the full list of honorees and more about their remarkable journeys, please visit: https://www.inc.com/female-founders

Founder Reflections: 4 things I’m proud of as a startup founder

With the end of the year approaching, I can’t help but reflect on 2022 and all that I’ve learned, both personally and professionally. Despite considering myself a private person, I thought I’d share some of my reflections more widely this year.

Why? Going on a startup journey can be lonely; I know I have felt isolated and tired through these last few years. Yet as I think about what’s given me energy and joy, it’s the moments when I share the rollercoaster of events with my co-founder, Elise, and my team. It’s when I hear real stories, challenges, and experiences from other founders. Nothing will ever prepare someone to start their own company, but by sharing my own learnings, I hope I can help demystify the founder journey. Or at least make it feel a bit less lonely.

Each founder’s story will be different! I share only what I’ve learned and experienced. In this past year alone, there are too many experiences and lessons I’m proud of and grateful for to list here, so here are just four things to start.

Building a leadership team

Before 2022, Elise and I met for 30 minutes every day to act as a nimble, decision-making pair, where we both fully knew what the entire team was up to. However, as we grew from 10 to 20 and then to 45 people, things started to break down. We were moving slower as decisions weren’t getting made quickly and communication became more complicated. Hiring pipelines were taking months to fill spots or even weeks just to follow up. We simply didn’t have time to get every important thing done in the day. It felt like we started to run out of time to even think.

So we hired our first executives. We added a CTO, Theresa Vu, and Head of Customer Impact, Sabrina Rønningen, to our team, and then a Head of Curriculum, Mekayla Castro, and Head of Sales, Tom Barnes.

Seemingly overnight, we became a legitimate company with functional leaders and distributed ownership. This transition had its own challenges: defining areas of responsibility, creating a shared decision making philosophy, and — this one was particularly tricky for me — identifying what we as founders needed to let go of. And while this is still in process, I am proud to have found people that I trust, lean on, and respect.

Our team celebrating 10,000 learners using our product at our team retreat in September 2022!

Moving from founder-led product to PM-led product

2022 was the first time that Praxis hired product managers. Before, I was the de facto product person. Elise and I had spoken with 150+ potential customers to understand pain points, and I participated in most of the sales pitches to hear feedback, directly managed all of technology, design, and product, and shepherded our product from ideation to our first launch. With new PMs, I had to figure out how to translate all of that institutional knowledge into a product vision to guide them versus directly managing the product. On top of all of that, there was no Product function yet — I was the main interface for any product questions or decisions and our team had very little concept of what PMs do, how they are helpful, and why they get to make certain decisions.

In all of this, I had to learn how to build functions, educate the wider team on organizational change, and structure interfaces across teams like customer success, engineering, and marketing.

Taking a vacation

Both of the above experiences enabled this milestone. For the first 2 years of Praxis, I struggled with fully detaching even when I was “out of office,” exacerbated by COVID and remote work feeling “always on.” I had taken a few days off here and there, tacking an extra day or two on a long weekend, but this past fall was my first time taking a full 2 weeks where I turned off my Slack notifications and rarely checked email.

And nothing happened!

When I returned, everyone was moving aligned with the company direction, releases were still going as scheduled, teammates were resolving their own disagreements. At first, I was a little sad — maybe people didn’t need me anymore. But afterwards, I realized I was actually really proud — the team was operating independently and we had built a resilient organization in just 6 months. Now, instead of trying to frantically stay afloat, I get the space to define and figure out the role, work, and strategy I need to prioritize next.

The joy of being on vacation and seeing a giant tree…or is this just a metaphor for embracing the next chapter at Praxis??

Acknowledging and moving through Imposter syndrome

The first year of Praxis, I’d doubt myself: “How can you succeed if you’ve never done this before?” or “Will people find out that I’m just faking this?” I honestly had a fear that our board would fire me (and this was at a time when my co-founder and I held the majority in the board 😅).

It’s exhausting to live with so much self-doubt and fear.

I don’t think that I will ever completely let go of Imposter syndrome. But I got tired of feeling this way. So I forced myself to verbalize these thoughts with my co-founder, my leadership coach, and my friends and family to confront when and why I feel this way. When I feel these questions pop up now, I’m learning how to acknowledge and move through it. I remind myself that I am still growing. I celebrate my successes (even writing this piece is a milestone for me). And most importantly, I know that I am not alone.

I’d love to get in touch on LinkedIn. Let me know what resonated with you or what you’d like to hear more about. I’m also sharing a few resources I used this year (shared by mentors, friends, and teammates) to navigate the challenges above.

Celebrating a year of learning and growth

In April 2021, we launched our flagship learning journey, Pivotal Experiences. We were just 7 people who shared a mission for making society more equitable. And since raising our Series A last fall, we’ve seen some incredible growth. 

In what has felt like a blink of an eye, we’ve gone from 2 to 10 enterprise clients, 0 to over 5,000 learners, and 7 to over 40 diverse and brilliant people who make up our team.

We’re incredibly proud and excited about the progress we’ve made and the opportunities to drive a truly equitable and inclusive future of work with our clients, learners, and partners. 

Pioneering a new future for DEIJ training

By now, we’ve all seen articles and studies that say diversity, equity, inclusion, and justice (DEIJ) trainings don’t work. We wanted to build a something different.

We reached out to experts in behavior change, social psychology, learning design, and DEIJ to inform our course content and product development. That’s how me and my Co-founder Heather Shen came up with our immersive learning solution, Praxis Labs: an end-to-end listening, learning, and actioning platform that builds the empathy and confidence in every employee so they can identify and address incidents of bias when they happen. 

Our clients are doing just that. As Indigo Avisov, senior diversity and inclusion business partner at Uber, shares, “The Praxis Labs learning platform gives learners a research-backed experience that allows them to be successful in not only recalling and integrating their learning, but doing so in a way that impacts their day to day activities and in the work they do.” 

More than 80% of learners across leading brands like Google, Uber, and Ebay feel more confident in identifying and taking action against bias. Another 84% see how Pivotal Experiences has deepened their empathy and understanding of historically underrepresented groups (HUGs). 

Driving outcomes through behavior change

This growth is made possible by our theory of behavior change. Through radical self-awareness and perspective-taking, learners gain a deep understanding of the systemic nature of workplace power and privilege, and the interpersonal dynamics that sustain inequity. 

“Now we’re able to leverage technology to understand the perspective of a marginalized person experiencing bias in the workplace,” explains Abraham Gin, senior manager of DEI at ServiceNow, on WorkLife with Adam Grant. “Praxis Labs’ immersive learning didn’t just elicit emotions and just keep it there, it gave me opportunities to take action.” Within our immerse environments learners practice making decisions that directly impact workplace equity and inclusion.

When learners understand that they can effect change, it empowers them to make a difference both in and outside the platform. Beyond equipping learners with the resources, skills, and support they need to take action, we hope to recognize and validate the experiences of people who systemically encounter workplace bias every day.

“Praxis Labs’ immersive learning didn’t just elicit emotions and just keep it there, it gave me opportunities to take action.

Abraham Gin, Senior Manager of DEI at ServiceNow, on WorkLife with Adam Grant

Scaling our product and team 

In October 2021, we announced our Series A, led by Norwest Venture Partners and Emerson Collective. Since then, we’ve been scaling our platform, expanding our learning library, and growing our team. Here are some key developments:

  • Employee lifecycle curriculums: our courses take learners through scenarios where they practice responding to incidents of bias during core employee lifecycle milestones like interviewing and hiring, performance evaluation, project delegation, and more. Since our launch, we’ve added six more learning modules spanning neurodiversity, pay equity, and gender-affirming pronoun usage. We are continuing to add to our library with “just-in-time” training, additional people manager and soft skills training, and more opportunities to practice inclusive leadership. 
  • Driving Business ROI: our Pivotal Insights dashboard aggregates learner data to provide administrators with actionable insights and targeted interventions to improve workplace diversity and inclusion. Beyond our learner and client dashboards, we’re partnering with our clients to prove the business value of investing in our learning journeys as it pertains to employee engagement, inclusion, and long term retention.
  • Hiring: we have open positions throughout our company. Join us on our mission to build more equitable and inclusive workplaces. 

 

Meet our new executives

Praxis Labs exists to build more equitable and inclusive organizations, and that starts with building our own. We’ve added two new members to our leadership team who bring the functional and leadership expertise to take our company to even greater heights. 

Sabrina Ronningen joins us as Head of Client Impact where she is building out Praxis Labs’ Client Impact Function and Operations. Sabrina is a tenured client impact leader, bringing a depth of experience in Talent Management, Professional Consulting, and Client Delivery in SaaS organizations to our team. Sabrina serves on the client advisory board at Involve.Ai and joins us from the employee engagement space, where she spent the last five years leading and scaling Glint’s Client Success team, which was acquired by LinkedIn/Microsoft in 2018. She takes a data-driven approach to Client Success and believes that client intelligence is the future of the function. In addition to her career in SaaS, Sabrina is a proud mother, an advocate for fairness and justice, and an active leadership coach and mentor in the CSM community. Sabrina believes that leading with authenticity, transparency, and equitability is the path to a more diverse and inclusive world.

Theresa Vu joins us as Chief Technology Officer. In this role, she leads the engineering teams in their mission to build impactful DEIJ learning solutions that can scale at the enterprise level. As an executive, Theresa specializes in leading teams and platforms through eras of hyper-growth and loves to be at the intersection of technology, art, and social justice. Formerly, she worked at AppNexus where she built the now largest independent ad tech platform in the world and grew her initial team of one into an engineering org of 500. When she is not focusing on technology, Tvu is part of the hip hop group Magnetic North & Taiyo Na, whose album “Home:Word” hit #3 on the Japanese hip hop charts. 

We’re expanding our leadership team with open roles in Sales and Finance

Expressing gratitude

Given the current climate and deep divisions in society, we believe that building empathy and understanding of others’ perspectives, as well as a knowledge of how to intervene in the moment, is vital to increasing equity, inclusion, and belonging in the workplace. Our clients are proof that we can all make our workplaces — and ultimately, society — more equitable and inclusive.

We’re so grateful for our clients, our learners, our team, and our investors who inspire and energize us on our mission. 

It’s for you that we keep building.